FAQ

Q: What is the minimum order amount to place an order?

A: We currently have a minimum of $250 per order before shipping and after any discounts have been applied. You will not be able to complete checkout with an order amount less than the required minimum.

Q: What shipping services do you offer?

A: Currently we offer UPS and DHL as shipping carriers. Several services through UPS including UPS Ground, UPS 2-Day, UPS 3-Day Select and others are available for domestic orders. For international orders we currently offer DHL Express, UPS Worldwide Express, UPS Worldwide Saver, and UPS Worldwide Expedited. All of our available shipping services and prices can be seen on the shipping section of checkout. View our full shipping policy by clicking here.

Q: Do you offer dropshipping?

A: Yes. We do offer dropshipping. However, we do not accept dropship orders through this wholesale site. If you are interested in dropshipping please click here to learn more or contact us at wholesale@smokea.com.

Q: Why was my application for an account rejected?

A: If you received an email that your account was not approved it is most likely because there was incomplete or inaccurate information on your registration. We require that a valid FEIN number is provided and that a valid business license is uploaded. If this information is invalid or not provided your registration will be denied. For more information on why your application was denied please contact us.

Q: Why was I partially refunded after my order was fulfilled?

A: If you were refunded after fulfillment this is usually due to an inventory issue and we did not have the required stock to completely fulfill your order. When available, we will first contact you to see if you would like a substitution. If no substitutions are available, you will be automatically refunded for the missing item(s).

Q: What do I do if I receive something broken or the wrong items?

A: If you receive any damaged or incorrect items, you'll need to contact us and provide a picture of the damaged or incorrect items. These must be reported within 3 business days of your shipment being delivered. View our full returns policy by clicking here.

Q: What if I'm interested in a product that is on smokea.com but not on the wholesale site?

A: This means that we are not a wholesaler for that product. However, if you're still interested we can usually offer a discount on these items if purchased as a wholesale buyer. If there's something you're interested in on smokea.com that is not listed here, contact us and we'll see what we can do.